The exhibitor portal gives you access to:
All this information will be listed online as well as in the conference catalog.
Who do I contact if I didn't receive my Exhibitor Service Manual (ESM)?
In our effort to be more eco-friendly, we will not be printing service manuals this year but have created an easy to use electronic version of the manual. Click here to view the ESM. If you have a specific question that is urgent, please email Kristen Margulis.
Who do I contact with service questions about exhibiting and my booth?
For questions on booth or sponsorship purchases, please contact your salesperson. Please review your Exhibitor Services Manual for the answer to most of your questions. From general exhibit information to booth and signage info, you will find answers to most of your questions within the exhibitor service manual. If you have already signed a contract and have questions about exhibiting, your booth logistics, contact:
Event Operations Manager,
United Business Media, LLC
600 Harrison St. , Sixth Floor
San Francisco, CA 94107
Phone: (415) 947-6681
Who do I contact regarding my sponsorship deliverables?
Once a contract is signed, please contact Sam Shen at firstname.lastname@example.org or 949-223-3648 (x3648). for any sponsorship questions. She will be emailing all deliverable details including deadlines and shipping instructions a few months out from the show.
What are the booth height regulations and sightline restrictions?
There are rules stating the maximum allowable height of various booth sizes. Allowable heights vary according to the size of the booth. Please go to Section 3 of the Online ESM when made available for the specific rules and regulations pertaining to your booth size.
What are the hanging sign regulations & restrictions?
Hanging signs are only allowed for island booths 20'x20' or bigger. If your booth fits these parameters and you want to do a hanging sign, please fax the completed Hanging Sign Request Form in Section 3 of the ESM to (415) 947-6681. Once it is approved by show management, you will need to order labor from GES to hang it and must use the appropriate shipping label to ship it to GES. These forms can be found in Section 3 and are GES' H1-and H2 forms.
Do I need to order drayage?
Drayage is the movement of show freight from the shipping dock to your booth. No matter how you get your freight to the dock at the Convention Center, you are not allowed to bring your shipment onto the expo floor on your own - it must be done by union labor. Drayage costs are based on the weight and size of your shipment. Please see Section 4 in the ESM for specifics. IMPORTANT UPDATE: You can receive a discount on your drayage and priority treatment by using GES Logistics for your shipping needs. Please see Section 4 of the Exhibitor Services Manual.
How do I handle shipping to the San Jose McEnery Convention Center?
Separate from drayage, this is the movement of your freight from either another show site to the receiving dock at the Exhibit site, or from your business to the dock at the Exhibit site. Go to Section 4 in your Exhibitors Service Manual for more information. IMPORTANT UPDATE: By ordering your shipping needs from GES Logistics, you will save money on your drayage, and you will get priority delivery of your freight on to the floor and off of the floor at the end of the show. Please contact GES Logistics at (888) 454-4437 or www.ges.com/logistics for details or to order this service. From overnight to overseas, GES can arrange for all types of shipping and will do all follow up to make sure your freight arrives on time.
How do I order graphics, custom booths, furniture and carpet from GES?
GES can produce any signage that you need. Whether you want to add a logo to your Booth ID sign or order meter-sized boards, GES can do it. The plus side to that is you don't have to ship your signage (and risk having it arrive damaged) and it is at your booth when you arrive. They can make most types of banners or signage at a competitive price. See Section 6 in your Exhibitors Service Manual for details and a list of standard size prices. Section 6 of the manual lists forms for custom booths, carpet, furniture rental, lighting orders and pretty much anything you need for a complete presence on the Expo floor.
How do I order lead retrieval, audio visual, electrical, internet, food, booth security or plants for my booth?
Go to Section 7 in your Exhibitors Service Manual for all order forms. Be sure and do it early to receive any applicable pre-show discounts!
I need to go on the exhibit floor to assist in setting up the booth for only a short time, can I bring my child?
Our insurance policy prohibits anyone under the age of 18 on the expo floor during move-in, show hours or move-out.
How do I make hotel reservations?
You must contact the hotels directly for your reservations, see Section 8 for a list of the hotels or visit the Travel page.
What are the marketing and sponsorship offerings at ESC 2010?
Please see Section 9 of your Exhibitor Services Manual for a list of sponsorships available. The sooner you purchase a sponsorship, the more conference exposure you receive. Don't delay and contact your Account Manager today for sponsorship details. If you have already purchased a sponsorship, you will receive an email with shipping or artwork details the first of the year describing what you need to do to complete your sponsorship.
How do I obtain Exhibitor Badges for my booth staff?
Go to the Exhibitor Registration page on our web site to find directions and to register your exhibitor booth personnel. Badge allotments are based on booth size. Only register the staff who will be working in your booth. All others need to be registered as attendees. Your staff will be required to show a photo ID to pick up their badges on site.
What is the difference between an Expo Pass and Exhibitor Badge and what does each pass include?
Each ESC exhibitor will be allotted a number of Exhibitor Badges and Expo passes based on the size of their exhibit space. Expo passes allow access to the ESC Expo, all Free sponsored sessions and seminars and ESC Opening Night Reception. Expo Passes cannot be used to access the ESC show floor prior to the expo or after it closes each evening. Expo Passes can be distributed to members of your company who will not need access to the show floor outside of expo hours and to clients/partners you would like to invite to the ESC to visit your booth and check out the event. Exhibitor badges allow access on and off the show floor to set up your exhibit space before the expo opens and to secure it at the end of each day after the expo closes. Exhibitor Badges should NOT be given to clients/partners who are not exhibitors at ESC (expo passes are appropriate).
Contact us if you have any questions.